Shipping Options
We have various ways we can ship your products. All items are sorted by weight so the software shopping cart program will automatically select the freight option for you within New Zealand.
Returns Policy
A full refund will be provided to any goods returned to our shop, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to our shop within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 30 days returns will not be accepted.
Privacy
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Delivery Times
We will process your order within 1 business day following payment of cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2 days for delivery domestically, or 1 week internationally. The handmade Alpaca Duvets and pillows are the exception to this rule where we allow 10 days for them to be made. Again we will keep you updated on this process.
